Don't panic - it's probably not.
Our servers watch for failed logins, and if they suspect a hack attempt will block that IP from trying to connect to the server.
If you accidentally trigger such a block, you won't be able to visit the site or log into cPanel, but everyone else on the Internet will still be able to access your site as normal.
To verify this, visit Down For Everyone or Just Me? and enter your site for checking.
If it's just you, then there may well be a block on your IP - let us know your IP (which can be found at What is My IP?), and we will check the firewall for any block.
We don't believe in artificially limiting the featureset of a web hosting account.
We don't think that you should have to upgrade your account because it has less than 10 databases, or only 5 mailing lists or just 20 POP3 e-mail boxes.
Instead, we believe that the only metrics that web hosting should be sold on are disk space and bandwidth.
Everything else is unlimited.
We only care about how much data you're storing, and how much data you're shifting.
As of May 9th 2011, all new hosting accounts will by default be set up on our UK-based platform.
We continue to operate servers in both the USA, and the UK.
We use datacentres in Washington DC, USA and Birmingham, UK.
No, it does not mean that at all!
You can use Google AdSense on your account without filling out a tax form, just as you would if your site was hosted on servers physically located in the UK.
From the Google AdSense tax information page:
'Non U.S. Business (No U.S. Activities )':
"Generally, utilizing an unrelated third-party U.S. web hosting service to host your web pages, renting web servers that are located in the U.S. from an unrelated third party, or having your payment sent to a U.S. Post Office Box or mail forwarding address, do not of themselves constitute U.S. Activities.
If you do not have U.S. Activities, you will be asked to agree to a statement to that effect. No tax forms are required in this instance."
Yes, of course (assuming you can make it work!)
For standard hosting plans, our SLA is 99.9%.
On 'Turbo+' plans, we operate under a 99.98% SLA.
No.
For most plans, it is 1 month, no strings attached. Some plans may require a 3 month contract, however.
We took our first tentative steps in May, 2004.
For technical support you can use the 'Support' link at the top of this page, or if you can't be bothered to scroll all the way to the top, you can click here.
For general enquiries, drop us a line here or use the 'Contact' button at the top of the page.
Well, we'd really prefer it if you didn't. If there's something special you'd like us to provide you with, do just ask and we'll see if we can't meet your requirements
If you're still sure you want to cancel your account, just provide us with the written notice as detailed at either clause 19.3.1 or 19.3.2 (as appropriate) of our terms and conditions and we'll take care of it.
Yes, we offer payment in advance for 1, 6 and 12 month periods.
No, we don't sell domain names. All of our customers register their domains with third party registrars. An example would be:
Yes, we do - 0845 862 0311.
However, we prefer to handle all of our contact with our customers by e-mail, and we use it in the way it was intended.
Prompt, timely, informal and information-rich. With no pointless delays, and no impersonal machine-generated responses to your questions.
In many cases, e-mail support exchanges with customers are conducted over a period of minutes rather than hours. In the worst case scenario, you'll hear from us in under 24 hours.
Not convinced? Ask us a question - there's someone waiting to respond.
You can request an upgrade either by e-mailing us or by filling out a support request.
Just tell us what Level you'd like to upgrade to.
We'll then send you a payment link. As soon as payment is received, your account will be upgraded.
If you're having difficulty paying for your account, let us know.
No, you can use your free Level 0 web hosting account for as long as you wish. It is 'time unlimited'.
However, if your domain isn't pointing at your account, it may be terminated automatically.
The cost of offering free accounts is very small asthey don't use a significant amount of disk space and bandwidth. The cost associated with the free accounts is factored into our business plan and is covered by the revenue from paid accounts.
In summary, nothing illegal. You can find more detail in our terms and conditions.
Don't worry, and don't be afraid to ask.
We'll talk you through getting your domain pointing at your web hosting account and will sort out any teething issues for you.
Talk to us - we'll do our best to provide you with what you require.
No, but we know a man who does.
Possibly. What have you got to offer us?
No.
Yes, all paid accounts have that capability.
However, some security-related restrictions apply.
We'll need to know what IP address you'll be connecting from so that we can open a hole in the firewall for you.
Additionally, you need to use SSH keys for authentication as per this guide.
Finally, SSH access will expire after 7 days (but can be re-enabled on request if you need it, or perpetual SSH access can be arranged for known static IPs if required).
No. Have a banana instead.
Sure, just ask us to enable it on your account.
For anything installed on our servers, you should use the hostname "localhost".
The default holding page is 'index.htm'. If you upload a file called 'index.html' it will not replace the default page.
Make sure you delete the 'index.htm' holding page if you're using 4 character file extensions.
All you have to do is update your domain's nameserver settings.
Every domain has two nameserver settings. The company that you purchased your domain from should have an interface on their website to allow you to change these settings.
To make your domain point at your web hosting account, update the settings to match those shown in your 5quidhost setup e-mail.
It normally takes 6-24 hours for this change to become active, after which time your domain will point at your 5quidhost web hosting account.
NB:Updating the nameservers is not the same thing as transferring a domain to a different provider (which would require an 'IPS tag'). If you're asked to supply an IPS tag, you're requesting the wrong thing!
Primarily, it gives prospective customers the chance to try out our service without incurring a financial penalty. They can set up their sites, do initial development and ensure everything is operational before their site goes active.
Additionally, supplying a high quality, bannerless, free web hosting account to those who only require a low disk space, low bandwidth presence on the 'net makes us feel good. We're nice like that.
.Anything you like, so long as you're in compliance with the 5quidhost Terms of Service.
Sure, we like Maker's Mark.
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