Since 2004, 5quidhost has worked hard to differentiate itself from the background of unresponsive, mediocre, and sometimes downright dishonest hosting companies that pervade the market.
Our founding principles are:
Support requests will be answered by real people with technical knowledge, in a timely fashion.
A lot of our business comes from those who are dissatisfied with their current hosting arrangements.
All too often, those migrating to our service from elsewhere have experienced one or more of the following:
We believe that every customer is entitled to a support request response written by someone who knows what they’re talking about, in a timely fashion.
Our target is a response within 1 hour.
We won’t charge you for carrying out any work on your account - we’ll either do it for free, or not at all.
If you want a custom configuration change, we’ll try our best to implement it for you. If we can’t do it, we’ll explain why.
We don’t overload our servers and they’re monitored 24/7 for responsiveness. If the load on a server is too high, we’ll do something about it.
All accounts in the main product stream (’Level 1’ and above) have everything in the featureset enabled by default.
We’re not going to charge you extra for running out of e-mail boxes, subdomains, parked domains or MySQL databases.
Because you can’t run out - they’re all set to ‘Unlimited’.
All our servers are located in datacentres that have redundant uplink connections to major Internet backbones.
They also have redundant power supplies and the usual fire suppression systems.
If you want more technical detail, feel free to contact us. Suffice to say, our servers aren’t located in a budget facility, a home made-datacentre, or in a shed at the bottom of a garden somewhere.
Our hosting is LAMP-based (Linux, Apache, MySQL, PHP/Perl). We specialise in hosting for Joomla and Wordpress-based sites, but you don’t have to use Joomla or Wordpress to use our service - it’s a robust platform for almost anything.
You can have PHP 5.2, or PHP 5.3 enabled on your account.
Shell access via SSH is there if you need it.
If you need something special, or a custom config, ask us - we’re happy to try and accommodate you.
We're a technically-minded hosting company run by technically-minded individuals. As a result, we operate in a fashion that might not suit the most pointy-haired of customers.
Our primary means of communication is by e-mail. While this keeps costs down, we feel it also has advantages in terms of clearly setting out the solutions to problems and queries from customers.
We like e-mail. It is efficient for us, and it is efficient for our customers, to communicate in this way.
Only when this method of communication breaks down, or in emergency situations, will we resort to telephoning you.
If you're not comfortable using e-mail, then we're probably not the hosting company for you.
Although servers are monitored 24/7 to ensure optimal uptime, customer-facing support is not 24/7 (although it does operate 7 days a week).
You may submit a support request at any time of day, but you're unlikely to receive a response in less than an hour if you do so at 2am (although it's not impossible that you will).
Our FAQ is here.
Our Terms and Conditions are located here.
If there's anything you want to ask us, feel free - you'll get an answer, in a timely fashion. If you think you haven't heard from us - double check your spam trap and junk mail folders and call us if there's nothing there - 0845 862 0311.
5quidhost Ltd is a UK registered company (SC320459)
5quidhost Ltd is VAT registered (948 3242 07)