About Us

Since 2004, 5quidhost has worked hard to differentiate itself from the background of unresponsive, mediocre, and sometimes downright dishonest hosting companies that pervade the market.

Our founding principles are:

• For a fiver a month, 90% of our customers ought to be able to get what they need.
• Decent support is a right, not a privilege.
• Artificial limits on featureset are bad.

Decent Support

Support requests will be answered by real people with technical knowledge, in a timely fashion.

A lot of our business comes from those who are dissatisfied with their current hosting arrangements. All too often, those migrating to our service from elsewhere can answer 'Yes' to one or more of the following:

• Have you ever requested support from a hosting company and never gotten a reply?
• If you got a reply, did it take days to arrive?
• When you received a reply, was it an automated extract from a 'knowledgebase' that didn't answer your question?


• When you actually got to speak to a person, did they sound like they didn't know what they were talking about?


• Did they charge you extra for something you thought came as standard?
• Were their servers chronically slow?
• Did they throw you off their service for violating a hidden 'resource abuse' clause in their terms and conditions?

We believe that every customer is entitled to a support request response written by someone who knows what they're talking about, in a timely fashion. Our target is a response within 1 hour.

We won't charge you for carrying out any work on your account - we'll either do it for free, or not at all.

If you want a custom configuration change, we'll try our best to implement it for you. If we can't do it, we'll explain why.

We don't overload our servers and they're monitored 24/7 for responsiveness. If the load on a server is too high, we'll do something about it.

If your site is using too much in the way of system resources, we'll let you know and will discuss the possibilities for addressing the issue - we won't just cut you off.

Don't take our word for it.

Submit a support request, or send us an e-mail and see what happens. Check whether we live up to your requirements.

Unlimited Featureset

All accounts in the main product stream ('Level 1' and above) have everything in the featureset enabled by default.

We're not going to charge you extra for running out of e-mail boxes, subdomains, parked domains or MySQL databases.

Because you can't run out - they're all set to 'Unlimited'.

Our pricing metrics are disk space and bandwidth.

If you need more of either of those, then you have to pay more because it costs us more to supply more. Everything else comes as standard, because it costs us the same to supply 10 e-mail boxes as it does to supply 5 - i.e. nothing.

Technical Things

All our servers are located in datacentres that have redundant uplink connections to major Internet backbones.

They also have redundant power supplies and the usual fire suppression systems.

If you want more technical detail, feel free to contact us. Suffice to say, the servers aren't in a shed at the bottom of a garden somewhere.

Our hosting is LAMP-based (Linux, Apache, MySQL, PHP/Perl). We specialise in hosting for Joomla-based sites, but you don't have to use Joomla to use our service - it's a robust platform for almost anything.

You can have PHP4, or PHP5 enabled on your account.

Shell access via SSH is there if you need it.

If you need something special, or a custom config, ask us - we're happy to try and accommodate you.

Things You Should Know - our 'Honesty Declaration'

We're a budget hosting company. As a result, we operate in a fashion that might not suit the most pointy-haired of customers.

Our primary means of communication is by e-mail. While this keeps costs down, we feel it also has its advantages in terms of clearly setting out the solutions to problems and queries from customers.

Only when this method of communication breaks down, or in emergency situations, will we resort to telephoning you. If you're not comfortable using e-mail, then we're probably not the hosting company for you.

Although servers are monitored 24/7 to ensure optimal uptime, customer-facing support is not 24/7 (although it does operate 7 days a week).

You may submit a support request at any time of day, but you're unlikely to receive a response in less than an hour if you do so at 2am (although it's not impossible that you will).

Our FAQ is here.

Our Terms and Conditions are located here.

If there's anything you want to ask us, feel free - you'll get an answer, in a timely fashion. If you think you haven't heard from us - double check your spam trap and junk mail folders and call us if there's nothing there - 0845 862 0311.